Terms & Conditions
Use of Website
The term ‘Satori’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Glandulas House, Llanafan Fawr, Builth Wells, Powys. Our company registration number is 4641709. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without Satori's prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. The use of any crystal for healing is entirely at your own risk. The crystal healing information provided is not intended to replace any medical or psychological treatment.
Prices and Payment
The prices for goods displayed for sale on this site are in GB pounds sterling and inclusive of VAT at the current rate. Postage and packaging will be charged in addition to the cost of the goods unless otherwise stated. We can accept payment either through Paypal or by cheque. Through Paypal, we can accept the following cards: Mastercard, Visa and Maestro.
If paying by cheque, please fill in the online order form and choose the pay by cheque option. Print out the displayed order form and send it, with your cheque to: Satori Designs Ltd, Glandulas House, Llanafan Fawr, Builth Wells, Powys. LD2 3LW. Ensure you have written on the back of you cheque your cheque guarantee number and address. Once your cheque has cleared, your items will be dispatched.
Upon payment through Paypal, we will confirm acceptance of your order by e-mail which will be sent to the e-mail address you provide on your order details. You will also receive a reference number with this confirmation which will be required for any correspondence. This will create a legally binding contract between us. We are not able to supply customers outside the UK at present.
We aim to despatch your order within 24 hours of receiving payment authorisation. We would expect you to receive your goods within 2-3 working days of order confirmation (within the UK), unless we advise otherwise. If you have not received your order within 10 working days, please contact us immediately by e-mail or telephone.
Returns and Damages
Under distance selling regulations, you have the legal right to cancel your order within 7 days from the date you received the goods. You must advise us before returning any goods (by e-mail or telephone) to obtain a returns reference number. Goods must be returned to us in their original condition and packaging, and returned via a traceable delivery method. Satori is not responsible for any items lost or damaged during return and you are responsible for the cost of returning the items. We will refund the cost of the goods in full within 30 days of cancellation.
We take the utmost care in packaging our products securely and check all items carefully before we send them. If however, your goods are damaged or faulty, please contact us as soon as possible and we will be able to discuss with you the options available to resolve the matter.
Satori makes every effort to ensure the accuracy of images, descriptions and measurements; however, due to photographic limitations and different computer screens/settings, variations will occur. Many of the products we sell are natural or hand made, and as such will vary in size, colour and quality and therefore goods received may vary from the photograph shown. Some photographs are representative and therefore generic in origin. However, where a product is marked ‘Actual Item’ this will be the item you receive.
Items available for sale via the website may or may not be available in the shop in Hay On Wye. If you choose to travel to the shop to buy an item that you have seen on the web site, please contact us first to check availability.
We have taken care to ensure that this website is as secure as possible. Credit and debit card transactions are made through Paypal, and no details are held by us, and will not be held by any third party.
What are 'cookies'? 'Cookies' are small text files that are stored by the browser (e.g. Internet Explorer or Safari) on your computer or mobile phone. They allow websites to store such things as user preferences. You can think of cookies as providing a "memory" for the website, enabling it to recognise a user and respond appropriately.
Cookies are used as a general function on this website. If you do not wish to allow our cookies on your computer, please do not use this site. Cookies are not malicious, and are essential for the smooth running of this site. Continuing to browse this site indicates you accept the usage of cookies on this site.
Cookies used on this site do not contain any personal information.
Any information collected is anonymous and general.
This site will not sell any email addresses and names to any third party.
A useful site that gives more information about cookies and how to remove them is: www.aboutcookies.org